Frequently Asked Questions
Everything you need to know about your SACHA DRAKE shopping experience.
How do I determine my correct size in SACHA DRAKE garments?
To find your perfect fit, we recommend referring to our comprehensive Size Guide located on each product page. Our designs are tailored to flatter various body shapes, so please consider the specific fabric stretch and silhouette descriptions provided.
What is your return policy for online orders?
We offer returns on full-priced items within 14 days of delivery for a refund, exchange, or store credit. Items must be in their original condition with all tags attached. Please note that sale items may be subject to different conditions.
How long will it take for my order to be delivered?
Orders are typically processed within 1-2 business days. Domestic shipping within Australia generally takes 2-5 business days for standard delivery and 1-2 business days for express. International shipping times vary by location.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. For your convenience, we also offer flexible 'buy now, pay later' options such as Afterpay and ZipPay, as well as PayPal and Apple Pay.
How should I care for my SACHA DRAKE pieces?
To maintain the longevity of your garments, always follow the specific care instructions on the internal garment label. Many of our premium fabrics require a gentle cold hand wash or professional dry cleaning.
Can I change or cancel my order once it has been placed?
As we strive to process orders quickly, we are only able to make changes or cancellations if the order has not yet been dispatched. Please contact our Customer Care team immediately if you need to modify your purchase.